Enterprise transformations across logistics, banking, fintech, and e-commerce — built on rigorous discovery, cross-functional execution, and measurable commercial impact.
Displaced entrenched legacy competitors to deliver a unified cloud-native ITSM architecture — transforming a rigid, developer-dependent on-premise system into a global self-service operation.
Deployed a highly customised, compliance-first automation architecture across high-ticket corporate banking workflows — navigating Central Bank regulations to free senior staff for high-net-worth account management.
Spearheaded a full tech-stack consolidation for a scale-up fintech operating across five country markets — replacing fragmented legacy tools with conversational AI agents and a unified cloud ITSM environment.
Engineered an end-to-end automated customer engagement overhaul for a digital-first fashion brand — moving from manual triage to AI-deflected omni-channel messaging across GCC and India, unlocking conglomerate-wide expansion.